The time and cost saving vehicle delivery app, vinDELIVER, from cloud based automotive software specialist Car Delivery Network (CDN), is being adopted increasingly by smaller, flexible companies for whom customer service is king, says CDN founder and director, Wayne Pollock.
While vinDELIVER is widely used and accounts for millions of car deliveries for large businesses in the US as well as in the UK, young and growing companies in the UK are also recognising the huge benefits of real time reporting and end-to-end visibility in attracting and retaining customers.
John Steel, director of West Yorkshire based Driven-For You Ltd, confirms that for him customer service is paramount and from the outset, he was determined to invest in the best possible system to keep his customers – and their customers – well informed as part of his company’s customer-centric ethos.
“We reviewed several systems in the market, but CDN’s vinDELIVER came out on top,” he says. “The app is simple to use, interaction with the end user is easy, and you can upload fuel receipts, POC (proof of collection), multiple photos of the vehicle and POD (proof of delivery), so for us it ticked all the boxes. There is a customer page too, so customers can login and go straight to the CDN site, where all the delivery information is accessible and live, with up to the minute updates. The CDN Pay as you go aspect works well for us too.”
Driven- For You provides chauffeur-driven vehicle movements for customers ranging from one-man bands to major dealerships. Established in February this year, the company clocked up its 1000 th job within three months of its launch and is continuing to expand rapidly. According to John Steel, their success is based on an unwavering focus on people and quality of service.
“Our customers include major dealerships and networks, vehicle body builders, vehicle inspection companies – our uniformed drivers collect and delivering to their customers,” he explains. “Our drivers are well-trained, courteous, professional and efficient, they handle all the paperwork and make sure that the person receiving the vehicle is well looked after. We are building a reputation for excellence in this area and the CDN system is key to the service we provide.”
Using the vinDELIVER app, drivers can upload photos of the vehicle on collection, gain immediate authorisation to proceed from the customer and load more photos and fuel receipts on delivery. This process ensures all aspects of the delivery are transparent, damage can be noted and recorded, and invoices triggered on POD. “We are very open - what you see is what you get,” John continues. “By using vinDELIVER, we can see what’s happening at every point of the journey and report to our customers. In fact, when we demonstrate the app to potential customers, it often seals the deal!”
Another aspect that appeals to companies like Driven - For You is the collaborative approach taken by Car Delivery Network in developing the software to meet specific requirements, he says. “We will be work together with CDN to do more to satisfy the needs of some of our larger customers; CDN like us, are very responsive and with their support we can offer our customers an ever-improving service. We deliver on our promises – and so do CDN.”
vinDELIVER is the award-winning vehicle delivery app using cloud-based vehicle delivery logistics software to facilitate real-time communication between delivery agents, transport companies and their customers. (Dealers, OEM’s, Rental, Remarketing, Auction, Fleet and Leasing companies). Using vinDELIVER, transport companies can provide real-time visibility of vehicle delivery status and condition, including delivery ETAs, photos of fuel receipts, lease and shipping paperwork, electronic vehicle condition, signatures and much more.
The application can be plugged into to an existing Transport Management System (TMS) and is downloadable from Google or Apple stores.